Let’s
Connect
Whether you’re ready to book a session, have a question, or just want to see if we’re a good fit — I’d love to hear from you.
I offer in-person counselling at Vitality Collective in Chilliwack, as well as virtual sessions across British Columbia, so you can access support in the way that works best for you.
real talk. Real Change.
Starts Here
How to Reach Me
for
New Clients
Please use the contact form to reach out. I respond to all messages within one business day.
For
Current clients
You can manage your appointments through my JaneApp booking calendar.
hello@chelseastenner.ca
In-Person Location
Vitality Collective
1–45668 Storey Avenue
Chilliwack, BC
Hours
My office hours generally are Tuesday-Friday from 9am-4pm.
Session Details
Session Fee: $170 / 50-minute individual counselling session
Payment is due at the time of service. Receipts are provided for reimbursement if you have extended health benefits. My office is able to direct bill to several extended health plans, Crime Victim Assistance Program, ICBC, AgSafe, BC Emergency Health Services, and more.
Emergencies
& Crisis Support
Fraser Health Crisis Line
1-877-820-7444
Please note that I do not provide crisis counselling or emergency mental health services. If you are in distress and need immediate support, please contact the Fraser Health Crisis Line at 1-877-820-7444 (available 24/7), or proceed to your nearest hospital or call 911.
Allow me to answer
Frequently Asked Questions
Is it really so bad that I need counselling?
It is a common misconception that you need to hit “rock bottom” before you decide to seek counselling and therapy. There are numerous reasons why a person may choose to speak with a qualified professional about his or her life; everything from taking preventative measures to addressing a full-blown crisis. Whether you’re in a season of life where you’re looking for insight, needing some guidance in making a shift or transition, wanting to change but not being sure how, hurting badly and feeling hopeless, carrying a burden of past traumas and memories, or in a crisis and you’ve reached your limit – counselling can help.
What happens in counselling?
The first time we meet for an intake session, I will give you a sense of what the counselling process is, discuss informed consent, confidentiality, and the risks and benefits of therapy. After this is an opportunity for you to share what is bringing you to counselling. I usually will ask questions about your history as well which may be related to your present concerns. We will work collaboratively to form goals and decide on approaches that are best suited to you based on what changes you would like to experience.
Subsequent sessions will be based upon your goals. I utilize a variety of treatment approaches that are tailored to each client. As someone who practices integratively, my approaches involve cognitive, emotional, somatic (body), behavioural, and systemic interventions. Not every approach is suited to each client, we will work together to establish what you find most helpful.
Can we be Facebook friends or follow each other on social media?
Likely not. This isn’t because I don’t like you. Chances are, I really like you and we probably have some things in common. Therapy and counselling work because of the nature of the therapeutic relationship; where it is my professional obligation to protect the relationship by upholding boundaries and maintaining confidentiality. Counsellors typically do not self-disclose much about their lives; however, once in awhile I will share about my life if I deem it to be in your best interest and clinically-relevant. This is best done in the counselling session where it can be processed, rather than over social media.
Can I use my Extended Health Benefits? Will Insurance cover counselling?
I am a Registered Clinical Counsellor (#15201) and Canadian Certified Counsellor (#10002791). It depends on your health benefits provider and the arrangement that the company you work for has set up with them. If you are hoping to have your counselling covered, it would be advisable to check with the provider before booking an appointment with me. I will provide you with a receipt of service which you can submit to your extended health plan for reimbursement.
Can I contact you to book an appointment for a Friend/Family Member/spouse/etc?
It can be very hard to take the step to book a counselling appointment and it might be easier for you if someone in your life helps you take that step. Or perhaps you are concerned about your loved one and would like to help find resources and support for that person. Counselling is a process that requires the engagement of the person receiving services; therefore, if you are calling for a friend or family member, I am more than happy to receive your call and discuss with you the services that I offer, but I also will request to speak with the person who will be receiving the services. This enables me to say hello, introduce myself, and give the person the opportunity to consent to their own appointment booking.
How long does counselling take?
The counselling process is unique to the person receiving support. It is an entirely voluntary process and you can withdraw or resume at any time. It is normal for counselling to take anywhere from 1-3 sessions to several years, depending upon your circumstance and goals. Typically we start counselling on a weekly or bi-weekly basis, and when you’re comfortable we can transition to fewer sessions. Life often brings unpredictable circumstances and research demonstrates that humans change across the lifespan, bringing different problems to the surface in different seasons of life. Often clients will come back again after months or years to work on something else in their life. The bottom line is that the process is about you; I may be the professional in the room, but you are the expert on your own life and likely know best when you are ready to withdraw from counselling or resume once again.